My GATE Rewards FAQs Archive

General

For assistance with changes to your account, please call our Customer Service team at 866-571-1982 for assistance.

Representatives are available Monday – Friday from 8 am – 5 pm Eastern.

At your discretion, cards and accounts may be used by multiple individuals. However, GATE has no ability to control or limit the use or redemption of aggregated balances, nor use or redemption of earned rewards.

Yes. Multiple cards can be linked to the primary registered member card account. The rewards of all linked cards are aggregated into the primary registered account card. To link cards:

In the App, Click the “More” button in the lower right corner of the app, under the “Account” section, select “Manage Cards.” Click the “+” symbol and add the number from the back of your loyalty card.

On MyGATEStore.com/Rewards, first sign in to your account. Click the profile icon located in the top right corner, under menu. In the drop-down box that appears, click on “Manage Profile & Cards.” On the right side of the screen there is a section to add additional reward card numbers.

You can update your profile information through the My GATE Rewards app or website.

In the App, Click the “More” button in the lower right corner of the app, under the “Account” section, Select “Profile.” Click on the “Edit” icon. Change any or all the Account info, then Click the “Save” icon in the top right corner.

On MyGATEStore.com/Rewards, first log in to your account. Click the profile icon located in the top right corner, under menu. In the drop-down box that appears, click on “Manage Profile & Cards,” to update your information.

Yes, it is completely free to join the My GATE Rewards program!

My GATE Rewards App versus My GATE Rewards Card

The most robust My GATE Rewards program experience is available in the My GATE Rewards app. The app will allow members to view special offers from our product vendors, which you will not be able to see on MyGATEStore.com/Rewards

You do not have to have a physical My GATE Rewards plastic card to participate in the rewards program. You can download the My GATE Rewards app or create an account at MyGATEStore.com/Rewards and set up your account there to be a fully registered user.

My GATE Rewards Basic Program Structure

Points can be redeemed for savings on fuel!

For every 1,000 points earned, loyalty members earn $.05 cents off per gallon of fuel (up to 20 gallons).

Loyalty members earn 10 points per $1 on all qualifying in-store purchases.

Categories excluded from earning points are: fuel, carwashes, lottery, pre-paid cards, and coupons.

Scan the barcode in your My GATE Rewards app, enter your Alt ID (10-digit phone number) or swipe your My GATE Rewards loyalty card to earn points on all qualifying in-store purchases.

Earn 10 points per $1 on qualifying in-store purchases.

Track your points in the My GATE Rewards app or online at MyGATEStore.com/rewards.

Download the My GATE Rewards app in the Apple App Store or Google Play. Complete the short registration form and you are ready to start earning points and saving on fuel and your favorite GATE items.

Visit MyGATEStore.com/Rewards and complete the short registration form.

You can also grab a My GATE Rewards loyalty card at any GATE location. From your computer, smartphone, or tablet, visit MyGATEStore.com/Rewards to fill out the short registration form, link the card number to the account and you are ready to start earning points and saving on fuel and your favorite GATE items.

My GATE Rewards Frequent Buyer Club Programs

Once you have earned a free item in the Club programs, the next time you purchase that item, it will be free.

We are not able to hold free items for a future purchase.

You can check club progress by logging into your accounts in the My GATE Rewards app or MyGATEStore.com/Rewards to view Club trackers, or
Printed receipts from in-store purchases include Club tracker updates at the bottom of the receipt.

My GATE Rewards offers frequent buyer clubs on some of our most popular items. GATE currently offers four (4) Clubs which include:

Beverage Club (Arctic Zone fountain and frozen drinks and BEST BEAN coffee) – Buy 8, get the 9th free
YOBE Frozen Yogurt Club – Buy 8, get the 9th free
GATE Fresh Kitchen Pizza Club – Buy 8 slices, get the 9th free
Smokeless Tobacco Club – Buy 15, get the 16th free (Subject to age requirements)

GATE may change these frequent buyer clubs at any time without notice. These frequent buyer clubs may also be subject to additional terms and conditions, so please read the frequent buyer club details at the time of enrollment carefully for specific terms, conditions, details, limitations, expirations, and restrictions.

My GATE Rewards Plastic Card

You can swipe it right away to start earning points on your qualifying purchases. Just be sure to download the app or visit MyGATEStore.com/Rewards to register the card to keep earning points and redeem offers and rewards.

At this time, you cannot use your My GATE Rewards card as a form of payment.

Yes, your rewards card will work at all GATE locations.

You will need to scan your card, enter your Alt ID (phone number) or scan the barcode in your app with every purchase to earn points on that purchase. If you forget, just save your receipt and contact Customer Support so you can get your points added to your account.

You can pick up a new card at your local GATE store. Be sure to log in to your My GATE Rewards account through the app or website to update your card information. You will want to add your new card number to your profile and delete the old card number to ensure you continue to earn points on your purchases. You will not lose any points or progress towards free items in the Club programs.

Points – Earning and Redeeming

Please call our Customer Service team at 866-571-1982 for assistance. Representatives are available Monday – Friday from 8 am – 5 pm Eastern.

You must be a registered loyal user to redeem points. For app users, this means you completed the app registration form. Non-app users (those who have physical cards or registered online) must complete the registration form on MyGATEStore.com/Rewards.

To redeem at the pump, reward members will:

Press “My GATE Rewards” button in bottom right of screen.
Enter Alt ID (10-digit phone number).
Enter payment method, when prompted.
Choose “Yes” or “No” to determine if member wants to use available rewards.
If you select yes, the prices of all grades will roll back by the discounted amount.

For prepay inside stores:

Enter Alt ID on the pinpad.
When the cashier sets the prepay amount, you will be prompted to choose “Yes” or “No” to determine if you want to use available rewards.
If you select yes, the prices of all grades will roll back by the discounted amount.

Points can be redeemed for savings on fuel!

For every 1,000 points earned, loyalty members earn a one-time $.05 cents off per gallon of fuel (up to 20 gallons).

Points expire 12 months following the month in which they were earned.

You can monitor point expiration in the app or online.

Yes! You can save and stack your points for even more savings on your fuel purchases.

Security

You will still be able to access your account online at MyGATEStore.com/Rewards with your same email and password you used in the app. All accrued points and club purchases will remain in place consistent with the expiration policy. You can re-download the app to your phone and use the same login credentials if you accidentally deleted it.

You can change your password in the My GATE Rewards app or online at MyGATEStore.com/Rewards.

In the App, Click the “More” button in the lower right corner of the app, under the “Account” section, Select “Profile”. Scroll to the bottom to the “Reset your password” button, Click. Enter your email and click “Send Email.” A link will be sent to the email you have registered with your My GATE Rewards account. Follow the steps to complete resetting your password.

On MyGATEStore.com/Rewards, first sign in to your account. Click the profile icon located in the top right corner, under menu. In the drop-down box that appears, click on “Manage Profile & Cards.” On the right side of the screen there is a button you can click to “Reset Your Password.” You will receive an email to the address you signed up with that gives further instruction.

In some instances, we may share certain information, including personal information about you that you provided, or we collected from you, with affiliates, services providers, business partners and other third parties through contractual arrangements. We, and any such parties, use your information to operate the websites and related pages, sites, and applications, including My GATE Rewards App and loyalty programs associated with GATE products and services, and to deliver and provide services, including our My GATE Rewards program, age verification, and payment processing. We will encourage all affiliates, services providers, business partners and other third parties who have access to your personal information, to adopt and post privacy notices. However, the use of your information by such parties is governed by their respective privacy notices and is not subject to our control.

Special Offers – Product Savings and Bonus Points

After registering for the My GATE Rewards program, scan the barcode in your My GATE Rewards app, enter your Alt ID (10-digit phone number) or swipe your My GATE Rewards loyalty card at the time of purchase.

Discounts will automatically apply.

You will need to download the My GATE Rewards app to see any special product pricing or bonus point opportunities that are available. This information is not available on the website.