For assistance with changes to your account, please call our Customer Service team at 866-571-1982 for assistance.
Representatives are available Monday – Friday from 8 am – 5 pm Eastern.
My GATE Rewards FAQs
I have questions about…
I have questions about…
General
At your discretion, cards and accounts may be used by multiple individuals. However, GATE has no ability to control or limit the use or redemption of aggregated balances, nor use or redemption of earned rewards.
Yes. Multiple cards can be linked to the primary registered member card account. The rewards of all linked cards are aggregated into the primary registered account card. To link cards:
In the App, Click the “More” button in the lower right corner of the app, under the “Account” section, select “Manage Cards.” Click the “+” symbol and add the number from the back of your loyalty card.
On MyGATEStore.com/Rewards, first sign in to your account. Click the profile icon located in the top right corner, under menu. In the drop-down box that appears, click on “Manage Profile & Cards.” On the right side of the screen there is a section to add additional reward card numbers.
You can update your profile information through the My GATE Rewards app or website.
In the App, Click the “More” button in the lower right corner of the app, under the “Account” section, Select “Profile.” Click on the “Edit” icon. Change any or all the Account info, then Click the “Save” icon in the top right corner.
On MyGATEStore.com/Rewards, first log in to your account. Click the profile icon located in the top right corner, under menu. In the drop-down box that appears, click on “Manage Profile & Cards,” to update your information.
Yes, it is completely free to join the My GATE Rewards program!
You do need to register to redeem your points, access special offers or redeem any free items you earn in GATE’s club programs. You can register through the My GATE Rewards app or by going to MyGateStore.com/Rewards.
My GATE Rewards allows customers to access special savings, rewards, and free items for shopping at GATE. Earn points on qualifying purchases that you can then redeem for savings on fuel purchases. Join our club programs to earn free beverages (fountain, frozen or coffee), pizza slices and Yobe frozen yogurt. Tap into special promotions and rewards on your favorite items.
My GATE Rewards App versus My GATE Rewards Card
The most robust My GATE Rewards program experience is available in the My GATE Rewards app. The app will allow members to view special offers from our product vendors, which you will not be able to see on MyGATEStore.com/Rewards
You do not have to have a physical My GATE Rewards plastic card to participate in the rewards program. You can download the My GATE Rewards app or create an account at MyGATEStore.com/Rewards and set up your account there to be a fully registered user.
My GATE Rewards Basic Program Structure
Points can be redeemed for savings on fuel!
For every 1,000 points earned, loyalty members earn $.05 cents off per gallon of fuel (up to 20 gallons).
Loyalty members earn 50 points per $1 on all qualifying in-store purchases.
Categories excluded from earning points are: fuel, carwashes, lottery, pre-paid cards, and coupons.
Scan the barcode in your My GATE Rewards app, enter your Alt ID (10-digit phone number) or swipe your My GATE Rewards loyalty card to earn points on all qualifying in-store purchases.
Earn 50 points per $1 on qualifying in-store purchases.
Track your points in the My GATE Rewards app or online at MyGATEStore.com/rewards.
Download the My GATE Rewards app in the Apple App Store or Google Play. Complete the short registration form and you are ready to start earning points and saving on fuel and your favorite GATE items.
Visit MyGATEStore.com/Rewards and complete the short registration form.
You can also grab a My GATE Rewards loyalty card at any GATE location. From your computer, smartphone, or tablet, visit MyGATEStore.com/Rewards to fill out the short registration form, link the card number to the account and you are ready to start earning points and saving on fuel and your favorite GATE items.
My GATE Rewards Frequent Buyer Club Programs
Once you have earned a free item in the Club programs, the next time you purchase that item, it will be free.
We are not able to hold free items for a future purchase.
- You can check club progress by logging into your accounts in the My GATE Rewards app or MyGATEStore.com/Rewards to view Club trackers, or
- Printed receipts from in-store purchases include Club tracker updates at the bottom of the receipt.
My GATE Rewards offers frequent buyer clubs on some of our most popular items. GATE currently offers three (3) Clubs which include:
- Beverage Club (Arctic Zone fountain and frozen drinks and BEST BEAN coffee) – Buy 8, get the 9th free
- Sweet Freez Soft Serve Club – Buy 8, get the 9th free
- GATE Fresh Kitchen Pizza Club – Buy 8 slices, get the 9th free
GATE may change these frequent buyer clubs at any time without notice. These frequent buyer clubs may also be subject to additional terms and conditions, so please read the frequent buyer club details at the time of enrollment carefully for specific terms, conditions, details, limitations, expirations, and restrictions.
My GATE Rewards Plastic Card
You can swipe it right away to start earning points on your qualifying purchases. Just be sure to download the app or visit MyGATEStore.com/Rewards to register the card to keep earning points and redeem offers and rewards.
At this time, you cannot use your My GATE Rewards card as a form of payment.
Yes, your rewards card will work at all GATE locations.
You will need to scan your card, enter your Alt ID (phone number) or scan the barcode in your app with every purchase to earn points on that purchase. If you forget, just save your receipt and contact Customer Support so you can get your points added to your account.
You can pick up a new card at your local GATE store. Be sure to log in to your My GATE Rewards account through the app or website to update your card information. You will want to add your new card number to your profile and delete the old card number to ensure you continue to earn points on your purchases. You will not lose any points or progress towards free items in the Club programs.
Points – Earning and Redeeming
Please call our Customer Service team at 866-571-1982 for assistance. Representatives are available Monday – Friday from 8 am – 5 pm Eastern.
You must be a registered loyal user to redeem points. For app users, this means you completed the app registration form. Non-app users (those who have physical cards or registered online) must complete the registration form on MyGATEStore.com/Rewards.
To redeem at the pump, reward members will:
- Press “My GATE Rewards” button in bottom right of screen.
- Enter Alt ID (10-digit phone number).
- Enter payment method, when prompted.
- Choose “Yes” or “No” to determine if member wants to use available rewards.
- If you select yes, the prices of all grades will roll back by the discounted amount.
For prepay inside stores:
- Enter Alt ID on the pinpad.
- When the cashier sets the prepay amount, you will be prompted to choose “Yes” or “No” to determine if you want to use available rewards.
- If you select yes, the prices of all grades will roll back by the discounted amount.
Points can be redeemed for savings on fuel!
For every 1,000 points earned, loyalty members earn a one-time $.05 cents off per gallon of fuel (up to 20 gallons).
Points expire 12 months following the month in which they were earned.
You can monitor point expiration in the app or online.
Yes! You can save and stack your points for even more savings on your fuel purchases.
Loyalty members earn 10 points per $1 on all qualifying in-store purchases.
Categories excluded from earning points are: fuel, carwashes, lottery, pre-paid cards, and coupons.
Scan the barcode in your My GATE Rewards app, enter your Alt ID (10-digit phone number) or swipe your My GATE Rewards loyalty card to earn points on all qualifying in-store purchases.
Earn 50 points per $1 on qualifying in-store purchases.
Security
You will still be able to access your account online at MyGATEStore.com/Rewards with your same email and password you used in the app. All accrued points and club purchases will remain in place consistent with the expiration policy. You can re-download the app to your phone and use the same login credentials if you accidentally deleted it.
You can change your password in the My GATE Rewards app or online at MyGATEStore.com/Rewards.
In the App, Click the “More” button in the lower right corner of the app, under the “Account” section, Select “Profile”. Scroll to the bottom to the “Reset your password” button, Click. Enter your email and click “Send Email.” A link will be sent to the email you have registered with your My GATE Rewards account. Follow the steps to complete resetting your password.
On MyGATEStore.com/Rewards, first sign in to your account. Click the profile icon located in the top right corner, under menu. In the drop-down box that appears, click on “Manage Profile & Cards.” On the right side of the screen there is a button you can click to “Reset Your Password.” You will receive an email to the address you signed up with that gives further instruction.
In some instances, we may share certain information, including personal information about you that you provided, or we collected from you, with affiliates, services providers, business partners and other third parties through contractual arrangements. We, and any such parties, use your information to operate the websites and related pages, sites, and applications, including My GATE Rewards App and loyalty programs associated with GATE products and services, and to deliver and provide services, including our My GATE Rewards program, age verification, and payment processing. We will encourage all affiliates, services providers, business partners and other third parties who have access to your personal information, to adopt and post privacy notices. However, the use of your information by such parties is governed by their respective privacy notices and is not subject to our control.
Special Offers – Product Savings and Bonus Points
After registering for the My GATE Rewards program, scan the barcode in your My GATE Rewards app, enter your Alt ID (10-digit phone number) or swipe your My GATE Rewards loyalty card at the time of purchase.
Discounts will automatically apply.
You will need to download the My GATE Rewards app to see any special product pricing or bonus point opportunities that are available. This information is not available on the website.
About GATE Mobile Pay
GATE Mobile Pay is another benefit of My GATE Rewards that lets you pay with your rewards account. Simply link your GATE app to your checking account to enable ACH debit transactions.
With GATE Mobile Pay, you’ll receive an instant price rollback at the pump.
Enrollment Reward: All new GATE Mobile Pay enrollees will receive a one-time 50-cent per gallon fuel savings reward, up to 20 gallons. To receive this reward, you must (1) successfully complete the mobile pay enrollment process, and (2) visit the GATE app and add the 50-cent fuel reward to your My GATE Rewards account. Upon your fulfillment of both requirements, you will receive a 50-cent per gallon fuel savings (for up to 20 gallons) in your My GATE Rewards account. This savings can be stacked and redeemed with any other reward points you have earned. The 50-cent enrollment reward is not transferable.
Everyday Fuel Savings: Customers who pay for fuel purchases at GATE with GATE Mobile Pay will save 10 cents on every gallon, every day. These savings can also be stacked with fuel rewards earned via points in the My GATE Rewards program. This every gallon, every day savings starts immediately upon successful enrollment in GATE Mobile Pay and can be stacked with the Enrollment Reward.
GATE Mobile Pay is powered by ZipLine, which is offered by Retail Zipline Inc. or one of its affiliates (“ZipLine”). ZipLine is a third party that provides payment processing services in connection with GATE Mobile Pay and ACH payments. By enrolling in GATE Mobile Pay, you must enter into a separate agreement with Zipline and agree to be bound by their terms and conditions. ZipLine’s terms and conditions can be found here.
GATE does not charge enrollment fees or finance charges relating to your use of Mobile Pay. However, you may be subject to charges as set forth in the Zipline’s terms and conditions. Your GATE Mobile Pay account may be subject to an annual maintenance fee, which, if applicable, will be disclosed at enrollment and/or prior to any fee amount being debited from your bank account. The current annual maintenance fee is up to $1.00 after one year from enrollment. Also, your bank may charge fees relating to the ACH withdrawal of money from your checking account. Check with your bank for specific details. If your bank returns a transaction unpaid, your GATE Mobile Pay Program will be deactivated until you make payment in full with respect to the returned transaction, and we will charge a “Return Fee” which will be the maximum amount permissible by state law and is separate from any fees that your bank may impose for such returns. ZipLine, or its assigned agents, will make additional attempts to electronically collect the face amount of the transaction and the associated Return Fee. If we cannot collect through normal electronic means, your account will be flagged and referred to a collection service and your membership may be cancelled. We recommend that you have overdraft protection on your account used for your GATE Mobile Pay card transactions to potentially avoid Return Fees and other charges. Except for situations involving collections or as provided in ZipLine’s terms and conditions, your participation will not impact your credit rating.
Transaction velocity/usage limits vary and are subject to change. Please contact ZipLine Customer Service at 877-403-2222 to find out what your usage limits are.
GATE Mobile Pay and its rewards and savings are available for a limited time only and are subject to the My GATE Rewards Program Terms and Conditions, which are available at the following link: Terms and Conditions - My GATE Rewards.
If you are already a member of My GATE Rewards, make sure you have downloaded the GATE app and signed into your My GATE Rewards account. Once logged in, you will be able to complete the GATE Mobile Pay enrollment process.
If you are not currently a My GATE Rewards member, visit the Apple App Store or Google Play Store to download the free GATE app. Once you download the app, you will need to create a free My GATE Rewards member account by completing the Sign-Up form. Once you are a registered member of My GATE Rewards, you will then be able to enroll in GATE Mobile Pay through your GATE app. Your use of the GATE app is subject to the End User License Agreement, which is available at Terms and Conditions - My GATE Rewards.
In the GATE app, scroll until you see the “Mobile Pay” section and follow the prompts. With GATE Mobile Pay, you may pay for purchases in-store and at the pump.
In-store, activate your GATE Mobile Pay QR code by tapping the “Pay in-store” icon and using the secure 4-digit pin you created during enrollment. When you are ready to pay, a GATE associate will scan your QR code. Scanning the QR code will apply any available and applicable loyalty discounts, offers, club punches and points earned to your My GATE Rewards account (subject to the Terms and Conditions - My GATE Rewards). It will also process payment via the ACH connection to your bank account.
At the pump, open your My GATE Rewards app and tap the “Pay at Pump” icon to activate your fueling pump. You will need to allow Location Services while using the GATE app (including Precise Location being set to “On.”) Use the app to identify the GATE Store at which you are located. Then type in the pump number of the pump you wish to activate, and select the dollar amount for your fueling transaction. If you have any fuel savings available from My GATE Rewards, you will choose whether to redeem those savings by selecting Yes or No at the pump. You will also select your fuel grade at the pump. The Everyday Fuel Savings will be applied while fueling and displayed on your receipt.
Use your GATE app to purchase your fuel at GATE with GATE Mobile Pay. Follow the prompts to activate the pump right from your GATE app, and the discount will automatically be applied.
Your account will either be activated immediately, or you’ll be sent an email with additional instructions to complete your enrollment. If your account is not activated immediately, you may be required to provide additional information for security reasons, or you may be required to undergo a bank validation process. This process could take up to three (3) business days after the enrollment date.
If additional information is needed, you will be notified via email.
You are responsible for ensuring completion of the bank validation process, if necessary, to activate the payment function. This process requires you to confirm two (2) small test transactions that we post to your account for verification purposes.
Once you complete any additional steps required, you will receive an email confirming that your payment account is now active. At this point, you will need to wait 24 hours before using GATE Mobile Pay at GATE locations.
This means you have previously enrolled in a payment program powered by ZipLine. To successfully submit your enrollment for GATE Mobile Pay, be sure to enter the following enrollment information exactly as it appears in your existing ZipLine payment account:
1. First Name
2. Last Name
3. Date of Birth
4. Driver’s License Number
5. Email Address
If you are still experiencing issues submitting your enrollment for GATE Mobile Pay, please contact the ZipLine Payment Customer Service team at 877-403-2222.
No. We do NOT check credit scores. This is NOT a credit card.
GATE Mobile Pay: My Account & Security
If you’ve added GATE Mobile Pay payment to your My GATE Rewards account, you may have multiple rewards cards associated with a single checking account.
Your Alt ID is the phone number you used when you created your My GATE Rewards account. You can find your Alt ID in the Main Menu, under Settings, or by pushing the barcode icon in the top right corner of the home screen.
To update your Alt ID, navigate to “Menu” in the bottom right corner of the GATE App navigation bar. Then, select “Manage My GATE Rewards Account.” Here, you will be able to update your Alt ID and other personal information.
Because we’d like to celebrate it with you and send you a birthday gift in the app! Please see our Privacy Policy for other uses.
Your email account must be registered so that you can redeem your rewards, and an email is required for account registration, award redemption, and electronic notice purposes. We do not sell your email address to third parties. However, we share your email address and information with third parties in order to provide our services to you. Please review GATE’s Privacy Policy for additional information on those uses.
The security of your data is very important to our business. Except for providing information to participating merchants and vendors who assist us with providing our services, including ZipLine, we do not resell your information to third parties. You can learn more about how we collect and use personal information by viewing our Privacy Policy and ZipLine’s Privacy Policy. Your GATE Mobile Pay enrollment data is stored in ZipLine’s secured database servers. GATE does not store this data. If you have enrolled in GATE Mobile Pay, the data you have provided is required to enable us to verify and link your information to your GATE Mobile Pay account to be able to perform ACH debit transactions. All bank information and PINs are encrypted as soon as your enrollment is submitted.
It is important to recognize that you are issuing an electronic check when you use GATE Mobile Pay powered by ZipLine for payment. This is no different than writing a check at the supermarket and being asked to show your driver's license as an ID. The driver's license will be used only to verify your identity as a participant in the program.
When you enroll in GATE Mobile Pay, the last four digits of your social security number are used for identity verification purposes (in addition to the other information you provided during enrollment), as an account security question and to protect you against fraud. Except for providing pertinent information to the participating merchant, we do not resell or disclose your information to a third party. Your enrollment data is stored in ZipLine’s secured database servers. This information is encrypted as soon as your enrollment is submitted.
ZipLine uses third-parties, such as RIBBIT, to validate your enrolled bank account information to ensure that we have the correct account number, that the account is open, and, most importantly, that the account belongs to you. To facilitate the validation, ZipLine submits a deposit and withdrawal to your bank account. These “challenge” transactions are a test to confirm the validity of the account. The enrolled payment account is not activated until this bank verification process is completed. You must confirm these two amounts once they appear in your account. A “verification” email will be sent to you upon enrollment, which explains this activation process.
No. The User ID/PIN that you select can be any 4-digit number and does not have to be the same as the current PIN that you use with your ATM or web ID with respect to your bank account. It is important to remember your PIN to use this method of payment.
You may change your PIN by logging into the member website or the member link provided on your merchant’s website. Once you log in, you will need to click on your mobile number and select the “Update My PIN” option. If you forgot your current PIN, then click on “Forgot PIN?” and follow the directions sent via email to reset your PIN.
You must notify ZipLine and GATE immediately if your account is compromised or your PIN is lost or stolen. See the ZipLine terms and conditions for important information regarding compromised, lost and stolen account information and PIN numbers.
If you see a payment you didn’t authorize or an error, contact ZipLine at 1-877-403-2222, as well as your bank. All inquiries concerning transactions made through Mobile Pay must be directed to ZipLine, and not GATE. It is important for you to let ZipLine know as soon as possible. There are strict deadlines and requirements for disputing transactions, errors, and reporting unauthorized transactions. See the ZipLine terms and conditions for important information regarding errors and unauthorized transactions. Your failure to timely and fully comply with their requirements will affect your ability to avoid or minimize losses.
ZipLine’s terms and conditions govern any disputes with ZipLine. By agreeing to use the service, you agree to submit to binding arbitration and to waive class action claims. You may choose to opt out of arbitration by notifying ZipLine in writing within thirty (30) days from signing up. See the ZipLine terms and conditions for more information.